1. INTRODUCTION
This Privacy Policy describes how Omnesoft ("we," "our," or "us")—operated by Omne LLC, collects, uses,
and discloses your personal information when you use our mobile applications, websites, software
products (including Omne ERP), and other products and services (collectively, the "Services").
By accessing or using our Services, you consent to the collection, use, and sharing of your information
as described in this Privacy Policy. If you do not agree with our policies and practices, please do not
use our Services.
2. INFORMATION WE COLLECT
2.1 Information You Provide to Us
We collect information you provide directly to us when you:
- Create an Account: When you create an account, we collect your name, email address,
password, phone number, and any other information you choose to provide.
- User Profile: You may choose to add a job title, company name, profile picture, and
preferences to your user profile.
- Content and Communications: We collect information (including messages, files, and
comments) that you share or post while using our Services.
- Purchases: If you make a purchase or subscribe to a paid plan, we collect payment
information, billing details, and shipping information (if applicable).
- Customer Support: We collect any information you provide when you contact us for
support or report an issue.
- Surveys and Feedback: If you participate in surveys, promotions, or provide
feedback, we collect the information you submit.
2.2 Information Collected Automatically
When you use our Services, we automatically collect certain information, including:
- Usage Information: Details about your activity on our Services (e.g., features
used, pages visited, time spent, and clicks).
- Device Information: Data about the device you use to access our Services, such as
hardware model, operating system, IP address, mobile network information, and device settings.
- Location Information: With your permission, we may collect your device's precise
geolocation data. You can disable location services at any time through your device settings.
- Log Information: Our servers automatically record information such as your IP
address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
- Cookies and Similar Technologies: We and our service providers use cookies, web
beacons, and similar technologies to collect information about your browsing behavior, link it to your
account, and monitor the performance and security of our Services.
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Business Partners: Data shared by partners when you use integrated services or
single sign-on.
- Social Media: Information you allow us to access when you link your social media
accounts to our Services.
- Service Providers: Data from payment processors and verification services that help
us confirm your identity, process transactions, and prevent fraud.
- Enterprise Customers: If you use our Services through your employer or
organization, we may receive information about you from them.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide, maintain, and improve our Services: Process transactions, manage your
account, and enable product features (including Omne ERP).
- Personalize your experience: Deliver customized content, settings, and
recommendations based on your preferences and usage patterns.
- Communicate with you: Send service-related announcements, updates, security alerts,
and support messages.
- Customer support: Address your requests, questions, and feedback.
- Security and compliance: Verify identities, detect and prevent fraud, and ensure
the integrity of our Services.
- Research and development: Analyze usage to enhance our existing Services and
develop new features.
- Marketing and advertising: Market our Services to you and, where permitted by law,
serve relevant ads on and off our platform.
- Legal obligations: Comply with applicable laws, regulations, legal processes, or
governmental requests.
Legal Basis for Processing (EEA, UK, and Similar Jurisdictions):
- Contractual Necessity: We process personal data to fulfill our contract with you.
- Consent: Where required by law, we rely on your consent.
- Legal Obligations: We process data to comply with legal obligations.
- Legitimate Interests: We process data for our legitimate interests, such as
improving our Services and preventing fraud.
4. INFORMATION SHARING AND DISCLOSURE
We may share your information with:
- Service Providers: Third-party vendors that perform services on our behalf (e.g.,
hosting, payment processing, analytics, email delivery, customer service).
- Business Partners: Companies we partner with to offer integrated solutions, joint
promotions, or other collaborations.
- Enterprise Customers: If you access our Services through an employer or
organization, we may share usage data or related account info with them.
- Affiliates: Our subsidiaries and affiliates for purposes consistent with this
Privacy Policy.
- For Legal Reasons: To comply with applicable laws, respond to legal processes,
enforce our agreements, and protect the rights, property, or safety of Omnesoft, our users, or others.
- Business Transfers: In the event of a merger, acquisition, reorganization, sale of
assets, or bankruptcy, your personal information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when you
explicitly agree to such sharing.
We may also share aggregated or de-identified information that cannot reasonably be used to identify
you.
5. DATA RETENTION AND STORAGE
We retain your personal information as long as necessary to:
- Provide our Services and fulfill the purposes outlined in this Privacy Policy.
- Comply with legal obligations.
- Resolve disputes and enforce our agreements.
Our retention periods are determined by:
- The duration of your use of our Services.
- Legal or contractual obligations.
- Relevant statutes of limitations and regulatory requirements.
When we no longer need personal information, we will securely delete or anonymize it so it can no
longer be associated with you.
6. YOUR RIGHTS AND CHOICES
6.1 Account Information
You can review and update your account information at any time by logging into your
account settings. If you have any issues, please contact us (see "Contact Us" below).
6.2 Marketing Communications
You can opt out of promotional communications by following the unsubscribe instructions in
those communications or by adjusting your preferences in your account settings. You will continue to
receive non-promotional service-related messages (e.g., transaction confirmations, security alerts).
6.3 Mobile Push Notifications
If you have enabled push notifications on your mobile device, you can disable them via
your device's notification settings.
6.4 Cookies and Tracking Technologies
You can typically set your browser to refuse cookies or alert you when cookies are being
sent. If you choose to disable cookies, some features of our Services may not function properly.
6.5 Do Not Track
We do not respond to "Do Not Track" signals due to lack of industry-wide consensus and
standards.
6.6 Your Privacy Rights
Depending on your location, you may have certain legal rights regarding your personal
information, such as:
- Access: Request a copy of your personal information.
- Correction: Request that we correct inaccurate or incomplete personal information.
- Deletion: Request that we delete your personal information.
- Restriction: Request limitations on how we process your personal information.
- Data Portability: Request transfer of your personal information to another entity.
- Objection: Object to our processing of your personal information.
- Withdrawal of Consent: Withdraw your consent where we rely on it for processing.
To exercise these rights, please contact us (see "Contact Us" section). We may request
additional information to verify your identity.
California Residents: Under the California Consumer Privacy Act (CCPA) and the
California Privacy Rights Act (CPRA), you have specific rights regarding the handling of your personal
information, including the right to opt out of the sale or sharing of personal information and to limit
the use of sensitive personal information.
7. DATA SECURITY
We take reasonable measures to protect your personal information against unauthorized or
unlawful processing and against accidental loss, destruction, or damage, including:
- Encryption of data in transit and at rest
- Access controls and authentication measures
- Monitoring and auditing of systems for anomalies
- Regular employee training on data security
- Regular backups to safeguard against data loss
Despite these efforts, no security system is impenetrable. We cannot guarantee absolute security of
your data.
8. CHILDREN'S PRIVACY
Our Services are not directed to children under the age of 13 (or 16 in certain jurisdictions), and we
do not knowingly collect personal information from children. If you believe a child under 13 has
provided us with personal information, please contact us so we can take steps to delete such
information.
9. INTERNATIONAL DATA TRANSFERS
We are based in the United States. If you use our Services from outside the U.S., your
information may be transferred to, stored, and processed in the U.S. or other countries where we or our
service providers have facilities. These countries may have data protection laws that differ from those
in your country of residence.
Where required by law, we use mechanisms such as Standard Contractual Clauses (SCCs) or other
appropriate safeguards approved by relevant regulatory authorities to ensure adequate protection for
personal data transferred internationally.
10. THIRD-PARTY LINKS AND SERVICES
Our Services may contain links to or integrate with third-party websites, services, or apps that we do
not own or control. This Privacy Policy does not apply to those third parties, and we are not
responsible for their content or privacy practices. We encourage you to review the privacy policies of
any third-party services you interact with.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or
for legal, regulatory, or operational reasons. If we make material changes, we will notify you by email
(if we have your contact details) or by posting a notice on our Services before the changes become
effective.
Your continued use of our Services after any changes to this Privacy Policy constitutes acceptance of
those changes.
12. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact us at:
Email: info@omnesoft.com
Phone: +1 410 205 6811
